PPrivate Ops BuildThe Plumbing Authority
Operations review
For The Plumbing Authority

You're the plumber. You're also the dispatcher.

Every job that comes in has to be coordinated, matched to a tech, and routed before a truck rolls and revenue moves. Here is that whole dispatch, running itself.

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9:07 AM · A job comes in

A customer with a water heater leak is captured in seconds, not stuck in a voicemail queue while water spreads.

An urgent call is logged into a job ticket automatically.

theplumbingauthority.com
The Plumbing Authority
New jobBoardRoutesExceptions
Inbox / New job
Water heater leak — emergency
Bearden · customer reports active leak
NEW JOB
CustomerR. Daniels
ProblemWater heater leaking
UrgencySame-day
LocationBearden, Knoxville
✓ Job ticket created, ready to dispatch
The board assigns it

The job that used to wait on you to find a free tech assigns itself to the nearest one in seconds.

The job auto-matches to the nearest available crew, no one working a whiteboard.

dispatch.board
The Plumbing Authority
InboxDispatchRoutesExceptions
Dispatch / Live board
Nearest available plumber selected
Matched on availability, location, and job type
AUTO-ASSIGNED
Austin
Available← assigned 15 min
Maya
On job40 min
Chris
Wrapping up22 min
Water heater leak — BeardenAuto-matched
Drain backup — Fountain CityAssigned
Repipe estimate — West HillsQueued
✓ Owner sees the board, not the scramble
The customer gets a live ETA

The customer who used to wonder if anyone was coming gets a name and a live ETA, fewer 'where's my plumber' calls to you.

The customer is texted the tech and a live arrival time.

Route locked Live ETA sent
START
ROUTE
ETA
JOB
DONE
Shop
Route clear
Bearden
Austin is 15 min out. We will text if anything changes.
Great, thank you!
✓ Customer notified✓ Board updated
You see the board, not the scramble

At the end of the run you get one clear digest with only the exceptions flagged, instead of having lived inside the dispatch all day.

One digest at the end of the run, with only the exceptions flagged.

4:18
Today
Dispatch digestnow

11 jobs dispatched today. 1 needs your approval on a part. Everyone else has an ETA.

Exception flaggednow

Repipe estimate needs your sign-off on pricing.

One job, start to finish

That was your dispatch, running without you.

Intake, assignment, routing, and customer updates, handled. Revenue stops waiting on coordination.

What you stop being
  • The dispatcher
  • The phone tree
  • The ETA texter
What you become again
  • The plumber
  • The operator
  • The owner
What that is worth

For a high-volume shop this is the whole game: every call becomes a routed, ETA'd job without you working the board.

If we're wrong, the conversation ends here. If we're close, this is rarely the only thing you're holding together by hand.

We built this from public information. How close did we get?

Tell us where we got it right, or where we missed. Under a minute.

Built for The Plumbing Authority as a working preview. Sample workflow; not a real client.
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